Refund policy

CANCELLATION BY  Show Choir/Singing Treats

Show Choir/Singing Treats reserves the right to cancel any excursion at any time for whatever reason but will ensure that passengers are advised where possible. All monies paid for that particular excursion will be refunded in full and following that, Show Choir/Singing Treats shall be exempt from any further liability.

CANCELLATION BY THE CUSTOMER

After your booking has been made, Show Choir/Singing Treats RESERVES THE RIGHT NOT TO ISSUE ANY REFUNDS IN THE EVENT OF CANCELLATION BY THE CUSTOMER FOR WHATEVER REASON.

Up to 14 days before departure, it may be possible to transfer your booking to another customer.

COMPANY LIABILITY

Show Choir/Singing Treats does not accept any responsibility for loss, damage, delay or inconvenience caused to passengers when travelling on or booked on its excursions. All arrangements for meals, refreshments, accommodation or entertainment or other means of travel such as ferry or train by Eurotunnel are made by Show Choir/Singing Treats as agents for or on behalf of the passengers on the condition that Show Choir/Singing Treats shall not be responsible for any loss, damage, delay or inconvenience caused to passengers as a result of such arrangements.

 

PICK-UP POINTS AND TIMES

Your confirmation will confirm the exact departure time from your requested pick-up point. For exact pick-up locations, please contact us. Please be at the pick-up point in good time. We cannot be responsible for any loss or expenses incurred due to late arrival at the departure point or passengers not being at the correct pick-up point. No refund will be made for passengers arriving after the scheduled departure time, nor shall the Show Choir/Singing Treats be held responsible for the late arrival of coaches due to circumstances beyond our control (ie traffic and weather conditions).

On occasions, it may be necessary to withdraw certain pickup points due to low numbers in that area. You may be able to change to a different pickup point subject to availability or be entitled to a refund or transfer to another trip.

LUGGAGE / PASSENGERS PROPERTY

We reserve the right to refuse articles of an objectionable or dangerous nature. Fragile items will only be carried if they are of reasonable size and securely packed. We will not be responsible for loss or damage of such items. All vehicles operated by Show Choir/Singing Treats are subject to restrictions on carrying luggage for statutory safety reasons. The passenger accepts that the driver shall be the sole judge as to whether and to what extent passengers’ property is carried. Show Choir/Singing Treats accepts any personal property of the passengers on the understanding that it will take all reasonable steps to avoid loss or damage. However, it is your responsibility to ensure that you take care of your purchases and personal belongings; we will not accept any responsibility for loss of the same, left on the coach or unattended.

 

PERSONAL GOODS PURCHASED IN THE E.U.

Passengers must only purchase goods for their personal consumption or gifts .The amount passengers can carry will be restricted in accordance with term 4 above. Show Choir/Singing Treats reserves the right to continue its onward journey without any passengers detained at customs for non-compliance with the above regulations.

VEHICLE TO BE PROVIDED

Show Choir/Singing Treats reserves the right to substitute another vehicle (including those of other operators) or ancillary facilities for all or part of the excursion subject to such substitutes being of at least equivalent quality. A change of vehicle may be necessary if Show Choir/Singing Treats is to substitute a small coach or mini-coach. Passengers may be carried in feeder vehicles to the main excursion vehicle. The feeder vehicle may be a coach, minibus or taxi. We cannot accept bookings which are dependent on specific seat numbers being honored.

BREAKDOWNS, DELAYS & WEATHER CONDITIONS

Show Choir/Singing Treats gives its advice on journey time in good faith. However, as a result of breakdown or traffic congestion, or other events beyond the reasonable control of Show Choir/Singing Treats, journeys may take longer than predicted and in those circumstances Show Choir/Singing Treats will not be liable for any loss or inconvenience suffered by the passenger as a result. Show Choir/Singing Treats will operate in all weather conditions. In the event of serious weather conditions, for example, heavy snowfall, no refunds can be given for cancellations. However, in these circumstances, each claim will be assessed on an individual basis.

FORCE MAJEURE

We regret that we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by, or you otherwise suffer any damage or loss as a result of, “force majeure”. In these booking conditions, “force majeure” means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include (whether actual or threatened), but are not limited to, unavoidable technical problems with transport, war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, epidemic or fire and all similar events or circumstances outside our control.

COMPLAINTS

Any complaints should be made in writing to us within 7 days of the excursion.

ERRORS & OMISSIONS

Although every effort has been made to ensure the accuracy of the information in our brochures at the time of printing, we cannot accept responsibility for any errors or omissions.

 

 

 Garments 

All garments can be exchanged or refunded within 30 days if unworn and in as-new condition.